The UK's Most comprehensive
B2B Data - Frequently Asked Questions
Up to date B2B data is essential for maintaining a good company list for targeted marketing. Tailor made company lists made using the Experian business database from B2B Prospector can help you target your marketing and increase your sales.
What is B2B Prospector?
B2B Prospector is a list building tool from Experian that allows you to create your own company lists for effective, targeted marketing. It is available in a basic setting for those with less time and expertise, and an advanced setting for those who know exactly what they want their B2B data to do.
Why use B2B Prospector?
B2B Prospector helps you identify those people who are most likely to respond to your mail campaign through a range of selection criteria, enabling your business to deliver highly targeted direct marketing to attract new customers who are interested in your products and services.
- Free registration
- Free counts and analysis
- Counts within seconds, data downloaded immediately
- No minimum order value
- Data segmentation using Experian's Commercial Mosaic
- Suppression of previous orders
- Telephone support
What kind of data is available through B2B Prospector?
Experian’s National Business Database provides access to over 2 million UK businesses. The data available includes:
- Company name
- Contact Name and Job Function/Title
- Business address
- Telephone number
- Industry type selection: Thomson Directory Classification, SIC (Standard Industry Code) Classification
- Business turnover
- Small Office Home Office (SoHo) indicator
- Ltd/Non-Ltd indicator
- Age of business
- Commercial MOSAIC
- Pre-screen selector
- Suppress against previous orders
Business lists can be selected using variables such as geography and then refined using selections such as company size, business activity and number of employees.
Where does our B2B data come from?
Experian’s National Business Database (NBD) uniquely combines more than 10 trusted B2B data sources including Thomson business database, making it the UK’s most comprehensive business database.
How can accurate B2B data help me?
Accurate B2B data from B2B Prospector is the best way to ensure a targeted campaign, a good ROI and maximised sales opportunities.
- Company name
- Basic records cost 10p
- E-mail records are an extra 10p
From where is the business information collected?
Experian mainly collect data from Companies House (Ltd Company information) and Thomson Directories. This data is matched every month to produce a database of many millions of business location records. Of these, around 5.3 million are made available in B2B Prospector for safe marketing purposes.
Why do I need to register?
When you register onto B2B Prospector your details will be logged. Your e-mail address will be used to send you confirmation information about registration and to confirm orders. Registration will also enable you to view and/or suppress any orders that you place in future. The rest of the information will be used to keep you updated on the new developments to the site, particularly those that are relevant to your business sector.
Will my information be passed onto third parties?
The information that you provide will not be passed onto any third parties. Your details may be used by Experian to update you on developments that may be of use to you. These could be on new developments to B2B Prospector and also other products in the Experian range. You may choose to Opt Out of future mailings during registration.
How do I pay?There are 2 ways to pay:
Credit Card: You can choose to pay for your order by credit card. You will be prompted to choose a payment method towards the end of the order process. When you choose to pay by credit card you will be asked to enter your card details including the last 3 digits (CVS number) on the reverse of the card. You may opt to store your card details to use on future orders to make the whole process easier. The system is secure. Once you have entered your credit card details the system will check the validity of your card and advise you of clearance. Once validated, you will be able to download your order directly to your desktop.
Credit Account: You can choose to set up a Credit Account system and pay for your data monthly in arrears. To do this you should ring the Product Support Centre on: 0870 012 1111. The Product Support Centre will ask you to fax over a copy of your company letter headed paper and will run a credit check to ascertain an agreed credit limit. Once you have cleared credit checking you will be able to order data and pay by credit account.
I have a limited budget; can I specify how many prospects I want?
You can limit the number of prospects to suit your campaign and budget. B2B Prospector will re-calculate the costs for you during the selection process so the volume and cost is clearly displayed to you.
How will I receive the data in my order?
You will be able to download the file securely directly to your desktop once you have paid. The file can be saved to any location on your local PC. The file name will have a .csv extension which means you can open the file in Microsoft Excel or Open Office Spreadsheet applications.
How do I know all the data is up to date?
The data in Experian’s National Business Database is updated monthly. The data is checked daily against the Telephone Preference Service (TPS) and Corporate Telephone Preference Service (CTPS). To help keep you up to date with the relevant regulations B2B Prospector offers a monitoring service whereby you are notified if a telephone number you have purchased subsequently registers with TPS or CTPS.
How can I be sure that I do not purchase the same data in future mailings?
B2B Prospector allows users to suppress against previous orders and saved searches. This allows the user to see the effect of suppression against the total count prior to ordering.
What if I need further help when using the system?
Call 0870 012 1111 to speak to one of our operators.
What is a hard bounce?
A "Hard Bounce" is a bad email address. A hard bounce is a permanent event like blocked email or email doesn't exist. A "soft Bounce" id typically a good email address, but spam filters and/or email firewalls prevented your email from being delivered.
A soft bounce is primarily something that is temporary like an out of office reply, mailbox is full, recipient mail server is down or email message is too large. we do not offer any guarantee on "Soft Bounce" rates for the above stated reason.
What are Gone Aways?
'Gone Aways' are those mailings that are undeliverable by the Royal Mail. If you have a "sender" address on your mailings, the Royal Mail will return any undelivered mail to you and provide a reason for non-delivery.
Experian class the following reasons for a non-delivery as a 'Gone Away'
- - Addressee Gone Away
- - Addressee Unknown
- - No such address
Other reasons may also be provided such as 'refused' but these are not accepted by Experian as a 'Gone Away' as the address can be delivered to.