How James can help you

James Jones is Experian's Head of Consumer Affairs. In this popular advice column James answers a regular selection of your topical questions about credit reports, credit ratings and identity fraud. You can find the top questions and resources, the latest questions and James’s answers below. You can also read previous Ask James answers in our five archives arranged below by subject, such as ‘Applying for credit’. And you can check out our comprehensive database of Credit Report Help Centre FAQs. If you have a specific question and can’t find an answer here please use the below form to submit a question. If you wish to contact Experian to query something on your credit report, please contact us.

Join in the conversation and get advice on Facebook and Twitter too!

Twitter: @AskJames, @AskJohnWebb and @ExperianExperts

Facebook: Experian UK    

 

Top questions and resources

Do Experian credit reports include rent information?

Did Experian refuse my credit application?

How can I build a better credit rating?

What should I do about missing electoral roll information?

How can I build a credit history in the UK?

Will ordering my credit report lower my score?

Can I order my credit report from an overseas barracks address?

 

Latest questions

Can debts from abroad affect my UK credit report?

Will an old default stop me getting a mortgage?

Why has my score dropped after I've moved address?

Can my default become a CCJ after it drops off my credit report?

How can I start to build credit if nobody will accept me?

Can I dispute a default or will it stay forever?

  • Submit
Ask James a question

James cannot investigate specific queries about your credit report but he can answer more general questions about credit, credit reports, credit decisions and identity fraud. Before submitting your question, please check James has not already answered a similar question.