Coronavirus impact on our Experian Helpdesk – Last Updated 20th April 2020

We’re actively monitoring the rapidly changing Coronavirus situation and its impacts. As it stands we’re advising that our Experian Helpdesk opening hours have been reduced to 8am to 6pm Monday to Friday and 8am to 5pm on Saturdays and Sundays (excluding public holidays).

We’re sorry for any inconvenience or delays, and please rest assured that we’re doing everything we can to deliver the best service possible as we navigate this uncertain time.

What is the ExperianID?

ExperianID is the identity verification service from Experian to stop someone pretending to be you and help prevent identity theft.

What is an identity verification service?

When you’re using digital services, you need to be sure that your privacy is being protected and your data is secure. Online service providers need to know it’s you (not someone pretending to be you), and to ensure your information is safe.



Your Experian Identity Account is completely free.



We pride ourselves on keeping your information safe from prying eyes.



Your information is protected using the latest encryption standards.

Where can I use my ExperianID?

Experian Consumer Services: you can use your ExperianID credentials to access your Free Experian Credit Score or your Credit Expert membership.

GOV.UK Verify: if your ExperianID was successfully verified for GOV.UK Verify before 24/03/2020, you then can use it to access government services.

GOV.UK Certified Company

  Contact us

If you have any queries, please don't hesitate to contact us and a member of our team will be happy to help.

Call us on 03444 818 192 | Outside the UK +44 3444 818 192

See our Frequently Asked Questions (FAQs)

Contact us