Well done on making it to the next stage! You’ll feel more confident if you’re well prepared, so we’ve put together a few tips on what to expect and how you can make the very best impression. Help us meet the very best version of you.


Telephone interviews

Prepare for a phone interview like you would for any other. Find out more about our company and vision, then think about how you fit into it and why you want to join us.

On a more practical note, think about where you’ll take the call – ideally somewhere quiet where you won’t be interrupted. If you’re using a mobile, make sure you’ve got a good phone signal and enough battery too.


Video assessments

For some roles, we use video assessments. A video assessment brings your application to life and lets us meet the person behind the CV. For us, personality is just as important as skills and qualifications.

As a global company, we use video to communicate with colleagues and clients across the world, so knowing you’re comfortable in front of the camera is important.

As well as your usual interview preparations, there are a couple of other things to consider. Have a think about which room you’re going to use. You want somewhere quiet, with decent lighting and nothing in the background that might distract the interviewer or give the wrong impression. Make sure you’re happy with how the technology works, too – it might even be a good idea to have a trial run.


Online assessments

We may ask to complete some online assessments before your interview. These are designed to give us a better understanding of your skills and suitability for the role.

As with any assessment, find somewhere quiet and allow yourself plenty of time to complete the questions. We recommend completing the questions on a laptop or PC, but you can use a mobile or tablet if that suit you better. If you need any more information or special arrangements, talk to your recruiter.


Competency-based interviews

We see interviews as a two-way process – it’s just as much for you to find out more about us as it is for us to learn more about you. So don’t think of it as an interview, think of it as an opportunity.

Preparation is key. Know the job description of the role you’re applying for and consider how your skills meet these requirements. Think about the questions you might be asked and how to answer these in a way that best shows off your skills. You could even practise your responses with someone or record them.

Focus on your own contribution. It’s easy to talk about what you’ve achieved within a team, but we’re interested in you. What did you do? What was your contribution? How did that affect the overall outcome? Don’t be afraid to blow your own trumpet!

We want to hear about your contributions and achievements, so now isn’t the time to be modest. Where possible, use evidence from real-life situations to illustrate your responses. We recommend using the STAR method, so tell us about the:

  • Situation: What’s the context? Tell us about the how, when and where.
  • Task: What were you asked to do? What were your responsibilities and objectives?
  • Action: What action did you take? How did you achieve what you set out to?
  • Result: What results did you achieve? Tell us about the outcomes of what you did.

Finally, always ask questions. We want to know you’re interested in working with us and are hungry to find out more.


Dressing for interviews

You could describe our dress code as business casual – we like to look smart and feel comfortable. Not only does dressing the part make you look more professional, it can also boost your confidence.


Asking for adjustments

We’re happy to make reasonable adjustments to accommodate your needs. Please email recruitment@uk.experian.com or call us on 0115 905 5500 selecting option 1.

Complete the enquiry form below and we’ll be in touch.

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Diversity and inclusion

We believe our differences are things to be celebrated, and that the diversity of our workforce is a big part of our global success. We want everyone to succeed with us, regardless of their age, gender, sexuality, ethnicity, physical ability, experience or thinking style. We also look to adopt progressive policies, such as flexible working hours, to accommodate people’s individual circumstances.